"It Is A Frustrating Bureaucracy"

     From some Arizona newspaper that hides its name on its website:


Gaye Kelley spent 50 years in the workforce, doing many jobs:
teacher, flight attendant and, eventually, Salt River Project
customer-service representative for 30 years.

When the Mesa resident retired in 2011, she had accrued a full two
years of vacation pay and sick days from SRP. She looked forward to
retirement. But