Wednesday, 1 May 2013
Why Is It Acceptable For People Calling Social Security To Wait Eight Minutes For Someone To Answer The Phone?
Posted on 03:00 by Unknown
I thought it would be a good idea to take another look at the White House proposed budget for fiscal year (FY) 2014, which begins on October 1, 2013. Take a look at these numbers:
Average
Speed of Answer (ASA) [on Social Security's 800 number] (seconds)
FY
2012 294
FY 2013 455
FY 2014 482 [projected]
It was taking an average of five minutes to get to a real person when
you
Subscribe to:
Post Comments (Atom)
0 comments:
Post a Comment